BOOKING POLICIES
Payment for services
In order to confirm a session, we require a deposit within 24 hours from receiving an invoice. The rest of the balance of the invoice is due at the beginning of the session. All bookings require a 50% deposit of the total service cost.
Time on hold
Sessions will be considered on hold until deposit has been made (or full payment for sessions), or a purchase order from a label with a previous relationship with Studio of Legends has been received. The deposit or purchase order is required within 48 hours of booking the session. If the deposit has not been made and another client wants your time slot, you will be contacted and ask to make the deposit. If the deposit is not made at that time, your time slot will be made available to another client. Once a deposit has been received, studio time will be considered confirmed and billable.
Cancellations
All sessions are considered confirmed and billable within 12 hours of the session start time. Cancellations need to be made at least 24 hours in advance, otherwise the client will be billed for half the time booked.
Accepted Forms of Payment
Visa, Mastercard, Certified Check, Cash, Verified Personal Check, Interact Email Transfer
Refunds
If you have made an error in making your payment or cancelled your session within the cancellation guidelines presented above, Studio of Legends will honour your request for a refund made within 15 business days of your payment. To request a refund, call 437-886-9751. Refunds are returned using the original method of payment, except cash payments which will be returned via check or email. If you made your payment by credit card, your refund will be credited to that same credit card.
Policies and helping info
1) All bookings are to be booked 2 hours minimum before session start time. NO walk in sessions.
2) No outside food or drinks permitted in the studio.
3) No pets are allowed in the studio.
4)The studios are kept between 70-72 degrees to protect the equipment. Please plan accordingly and bring a jacket if the temperature could be an issue for you.